ITIL & ITSM

ITIL® is the de facto best practice guide for IT Service Management (ITSM). ServiceIT will prepare you for the implementation and adoption of ITIL best practice principles within your organization.

Our ITSM consultants provide a pragmatic, well-structured service, focused on achieving results and will help you to define and plan the integration, implementation and management of your IT services following the ITIL service management lifecycle.

Drawing on the considerable experience and knowledge of our team of ITSM consultants as co-authors of ITIL, ServiceIT includes development of your service strategy, assessment, implementation and continual service improvement.

Benefits for your organization:

  • Effective integration of IT strategy with corporate strategy.
  • Increased customer satisfaction.
  • Improved management and control of IT services.
  • ROI - improvements in IT service delivery and support.
  • Continual Service Improvement programs in place to ensure IT services remain aligned to business requirements.
  • Improve the alignment of IT to their business, providing services that better meet the needs of their customers.
  • Improve the quality of the IT services they deliver by understanding the required levels of availability, security, capacity, and continuity, and then planning solutions that are able to deliver these.
  • Lower the cost of delivering IT by reducing wasted effort and focusing on getting things right the first time.